ezwin1 Privacy Policy: How We Handle Your information
This privacy policy explains exactly what information ezwin1 collects when you open an account, fund your wallet through GrabPay, InstaPay or Bank Transfer, and navigate the lobby — and how that information is kept, used and protected. Availability of this service depends on local law and is subject to eligible regions in the Philippines.
Account data protection
GrabPay, InstaPay, Bank Transfer context
Philippines-region coverage
Your rights explained
POLICY SCOPE DETAILS
What This Policy Covers and How It Applies
When you register an account with ezwin1, we collect the information you enter directly — your name, contact details and the credentials you set for login. We also collect transaction context when you use GrabPay, InstaPay or Bank Transfer to fund your wallet: this includes the amount, method and the timestamp of each transaction. That record is stored against your account and is visible to you in the transaction history section after you log in. We do not store your full payment credentials. GrabPay, InstaPay and Bank Transfer each handle their own authentication within their respective platforms; we receive only a confirmation reference and the amount. We also collect standard technical data — the device type, browser agent and session identifiers generated when you access the site. This helps us keep your session stable across pages and detect unusual access patterns that may indicate an unauthorised login attempt. You can review the data we hold, request a correction or ask us to delete an account through the contact paths listed on this page. This policy applies wherever ezwin1 is accessible under local law in the Philippines.
GrabPay payment reference
InstaPay transfer record
Bank Transfer confirmation
Account session data
Transaction history log
INSIDE AND OUTSIDE
Where This Policy Applies and What It Does Not Cover
This policy draws clear lines between what falls under ezwin1's responsibility and what is governed by third-party services you connect to. Understanding that boundary helps you know where to direct a question about your data.
Account Access
Everything tied to your ezwin1 account — registration details, login credentials, wallet balance and transaction history — falls fully within this policy. We control how that data is stored and who within our operation can access it.
Payment Transactions
When you transfer funds through GrabPay, InstaPay or Bank Transfer, the payment platform processes the transaction on its own infrastructure. We receive a confirmation reference only. The payment provider's own privacy terms govern how they handle your financial data on their side.
Site Content and Cookies
The cookies and session tokens generated as you browse the lobby, move between game categories and return to the account dashboard are covered here. We use them to maintain your session state and to understand which parts of the site you access most.
Third-Party Services
Links or integrations that take you outside ezwin1 — including the payment apps themselves — are not covered by this policy. We do not control the data practices of those external services, and we encourage you to check their published terms directly.
YOUR ACCOUNT RIGHTS
Actions You Can Take Regarding Your Personal Data
You have practical choices about the personal data we hold, and we want those choices to be straightforward to exercise. If you want to see the information we have on file — your name, email address, registered contact number and linked transaction records — log in and head to the account settings page where that data is displayed. Corrections to incorrect details can be submitted directly from the same settings area by editing the relevant field and saving. If you believe a transaction record in your history is inaccurate, raise it through our support channel with the date and payment method involved, and our team will review the reference against our records. To request full account deletion and the removal of personal data we hold, contact us by email using the address on this page. We aim to respond within a reasonable period; the exact timeline depends on the nature of the request. Note that some transaction records may be retained as required by applicable law even after an account is closed.
Review Your Records
Log in to see your registered details and full transaction history. The account settings page shows the data we hold, including payment method references from GrabPay, InstaPay and Bank Transfer transactions.
Correct Account Details
Edit your name, contact number or email directly in account settings. For fields that cannot be changed from the settings page alone, contact support and we will update the record after verifying your identity.
Raise a Data Question
If something in your transaction history or account profile looks incorrect, send us a message through the support contact path below. Include the relevant date and payment method so we can locate the record quickly.
Request Account Deletion
Send a deletion request by email to the address listed in the support section. We will confirm receipt and let you know the steps and any retention obligations that apply before we action the removal.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
If you have a specific question about how your data is handled, want to correct something we hold on your account or need to escalate a concern, the paths below are the ones to use. We respond to privacy-related messages through the same support channels we use for account and payment queries.
Email Support
Send your privacy or data question to our support email address listed in your account dashboard under the help section. Include your registered account email and a brief description of the issue so we can locate your record and respond accurately.
Live Chat
The live chat widget in the bottom corner of the site connects you to our support team. Use it to ask quick questions about what data we hold, how a specific transaction reference was recorded, or how to start a deletion request.
Account Dashboard
After logging in, the account dashboard shows your stored details, transaction history and notification settings in one place. Many data questions can be answered by checking there first before raising a support ticket.
HOW WE PROTECT DATA
Our Approach to Data Handling, Cookies and Account Security
Data handling at ezwin1 follows a few consistent practices that apply to every account, regardless of which payment method you use or which part of the lobby you access. We do not sell personal data to third parties, and we do not use your information for purposes unrelated to the service you signed up for.
Cookie and Session Handling
We use session cookies to keep you logged in as you move between the lobby, your wallet page and transaction history. Persistent cookies record preferences like your last-used payment method from GrabPay, InstaPay or Bank Transfer so you do not reset them each visit. You can clear cookies from your browser settings at any time.
Account Security Measures
Access to your account is protected by the login credentials you set at registration. If we detect a login pattern that looks unusual — a new device or an unfamiliar location — the system may ask you to confirm your identity through the verification step shown on screen.
Data Retention Period
We keep your account data while your account is active and for a period after closure, as required by applicable law. Transaction references linked to GrabPay, InstaPay or Bank Transfer payments are part of the records we retain for compliance purposes. After the retention period ends, data is removed from active systems.
Requesting Changes
To change the email address or phone number on your account, or to request a copy of the data we hold, use the email or live chat contact paths on this page. We will verify your identity before making changes to core account details to ensure no unauthorised modifications are processed.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we hear most often about how ezwin1 handles account data, what gets recorded when you make a payment, and how to act on your privacy rights.
What personal information does ezwin1 collect when I register?
At registration we collect your name, email address, contact number and the login credentials you set. If you fund your wallet through GrabPay, InstaPay or Bank Transfer, we also store the transaction reference, method and amount as part of your account history. We do not store full payment credentials from those platforms.
Can I see all the data ezwin1 holds about my account?
Yes. After logging in, your account dashboard shows your registered profile details and a full transaction history. If you want a more complete export of the data we hold, send a request through the support email listed on this page and we will put it together for you.
Does ezwin1 share my data with third parties?
We do not sell your personal data. We share only the data necessary for the payment process — a transaction request passed to GrabPay, InstaPay or Bank Transfer — and the confirmation reference we receive back. The payment platforms operate under their own privacy terms for data on their side.
How do I correct information that is wrong on my account?
Log in and go to account settings to edit your name, email or contact number directly. If the field you need to change is locked for direct editing, contact us through live chat or email with the correction you need. We verify your identity before updating core account details.
How long does ezwin1 keep my account and transaction data?
Your data is kept while your account is active and for a further period after closure as required by applicable law. Transaction records linked to GrabPay, InstaPay and Bank Transfer payments are among the records retained for compliance. After the legal retention period, data is removed from active systems.
How do I request deletion of my account and personal data?
Send a deletion request by email using the address in the support section of this page. Include your registered email address. We will confirm receipt, explain any retention obligations that apply under local law, and let you know the timeline before we process the removal.
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