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These legal terms set out the rules that govern your account, your transactions and your use of the platform — availability depends on local law and is valid only where permitted in your region. Read through the key obligations below so you know exactly where you stand before you start.
Your use of ezwin1 — including account creation, wallet funding and any game session — is governed by the terms published on this page. These terms apply each time you log in, make a deposit or initiate a withdrawal through GrabPay, InstaPay or Bank Transfer. We update them when the platform changes or when applicable law requires it; the version shown on this page is always the current one. Accessing the platform after a change has been posted means you accept the updated terms. Where there is a conflict between a translated summary and the full English text, the English version controls. Availability of the platform, and of specific payment rails, depends on local law and on whether your region qualifies under our eligibility criteria — we do not make eligibility decisions on the basis of marketing copy alone. If you are in a region where access is restricted, these terms still apply to any account you already hold. The terms do not create a contract with a third party, and no third party may enforce them on your behalf. Questions about specific clauses can be directed to our policy contact address listed in the support section below.
Not every aspect of your experience falls under the same set of rules. The four areas below clarify what these terms govern directly, what sits outside their scope and where a separate policy or a third-party agreement takes over.
Rules for creating, verifying and closing your account are covered here. This includes login credentials, identity checks and the steps shown inside your account settings. We handle these directly; they are not delegated to a third party.
Deposits and withdrawals made through GrabPay, InstaPay or Bank Transfer fall within scope. The transaction record in your account dashboard is the authoritative log. Disputes about amounts or timing should reference that record first before contacting support.
Game titles, odds displays and promotional material published on the platform are covered by these terms. We are responsible for what appears on our own pages. Game mechanics provided by studios such as Habanero or PG Soft are delivered under their own content agreements.
External payment processors, wallet providers and any linked service operate under their own terms. We cannot override a GrabPay or InstaPay decision, and we do not carry liability for service interruptions originating outside our platform. Check the relevant provider's policy for those cases.
You have concrete actions available at every stage of your account life cycle. Reviewing your transaction history requires no contact with support — open your account dashboard after login and the full record is there, sorted by date and payment method. If you notice a detail on your account profile that needs correcting, the account settings page shows which fields you can edit directly and which require a verification step before the change saves. Raising a question about how your data is held, or asking us to clarify a clause in these terms, can be done through the policy contact path listed in the support section. None of these actions require a special form or a waiting period before you can submit. We aim to acknowledge policy questions within the timeframe shown on the contact page at the time you write in — check that page for the current response window rather than relying on a figure quoted elsewhere.
Your full transaction log — including every GrabPay, InstaPay and Bank Transfer entry — is visible in the account dashboard. No support request is needed to access it; log in and open the transaction history tab.
Edit basic profile fields directly in account settings. Fields tied to identity verification display an in-page prompt explaining the verification step required before the change takes effect.
Send a written question through the policy contact path in the support section below. State the clause or section in question so we can respond specifically. General account questions go to standard support rather than the policy channel.
Account closure requests are handled through the support channel. Before submitting, settle any pending transactions, as an open balance or unresolved transfer can delay the closure process. The steps are shown inside your account settings page.
For questions about these terms, account data or eligibility, use the contact paths below. Routing your question to the right channel means a faster and more specific reply — general account help and policy questions are handled separately.
Send written questions about these terms, data handling or account eligibility to our policy contact address. Include your account reference and the specific section you are asking about for a precise response.
For transaction records, GrabPay or InstaPay deposit questions and account-setting changes, use the main support channel accessible from your account dashboard after login. This handles operational issues, not legal interpretation.
The help centre inside your account contains answers to common policy questions, a summary of your data rights and links to the current version of these terms. It updates alongside the policy pages so the copy there matches what is published here.
Your information, transaction records and payment details are held in line with the data-handling practices described in this section. We do not sell your personal data to third parties for marketing purposes. Payment data passed through GrabPay, InstaPay or Bank Transfer is processed by those providers under their own security standards; we hold only the transaction reference and status on our side. Cookies used on the platform are disclosed in the cookie notice accessible from the footer of any page — you can review which categories are active and adjust non-essential cookies from that page at any time.
We retain account and transaction data for the period required by applicable law and our internal compliance schedule. Once that period ends, data is either deleted or anonymised. The current retention schedule is available on request through the policy contact path.
The cookie notice in the site footer lists every cookie category in use, explains its purpose and tells you which are strictly necessary. Adjust non-essential cookie preferences from that page; your choice is saved to your browser and applies on your next visit.
Access to your account is protected by the credentials you set at registration. If you believe your login details have been compromised, use the account settings page to change your password and then contact support through the dashboard channel to flag the concern.
When these terms change materially, we post a notice on the platform visible at next login. The updated date appears at the top of this page. Continuing to use the platform after a posted change constitutes acceptance of the revised terms.
The questions below address what Philippines account holders most often ask about their rights, data and how these terms apply to their account. If your question is not answered here, use the policy contact path in the support section.
Availability of the platform depends on local law and on whether your region qualifies under our eligibility criteria. If access is available where you are, these terms apply in full from the moment you create an account. Check the eligibility notice shown during registration for the current list of supported regions.
This page always carries the current version. The last-updated date appears at the top. If we make a material change, a notice is displayed when you next log in. There is no separate archived version accessible to account holders; the live page is the authoritative copy.
Log in and open the account dashboard. Your transaction history — including every GrabPay, InstaPay and Bank Transfer entry — is listed there by date. No support request is needed. If a specific entry appears incorrect, note the transaction reference and contact support through the dashboard channel.
Basic profile fields can be edited directly in account settings. Fields linked to identity verification show an in-page instruction explaining the step needed before your change is saved. If you cannot find the correct field, the in-account help centre lists which data points can be self-corrected and which need support.
Send a written query to the policy contact address listed in the support section of this page. Include your account reference and describe the data point or clause in question. Policy queries are handled separately from standard account support so they reach the right team without delay.
After closure, we retain your account and transaction data for the period required by applicable law. Once that retention window closes, the data is deleted or anonymised. Before requesting closure, settle any open transactions; an unresolved GrabPay or Bank Transfer balance can delay the process. The full closure steps are in account settings.